Customer Support Agent
Divine
Location
Remote
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can't prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina, users call it "la salvación del mes"—the month's salvation. Undercollateralized lending at scale. Since December 2024, Credit has issued 175,000+ loans to 100,000+ unique borrowers worldwide.
We're building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We're seeking a customer support agent with bilingual proficiency in Spanish and English to manage user support across our product. You'll be the primary point of contact for our users, helping them with questions, issues, and feedback.
As a key member of our team, you'll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You'll have direct impact on thousands of daily users.
Key responsibilities
Handle customer inquiries, issues, and complaints through multiple channels (Intercom, Email, Facebook)
Troubleshoot and resolve user-reported issues using internal tools and resources
Communicate with the engineering team to report bugs, technical issues, and user feedback
Monitor and document product updates and new features, keeping users informed and support materials updated
Compile reports on user activity and support trends, highlighting insights for product and engineering teams
Requirements
1+ years of customer service experience
Bilingual proficiency in Spanish and English (written and spoken)
Availability to work during European business hours (GMT+1 to GMT+2)
Excellent communication and moderation skills
Strong problem-solving abilities and attention to detail
Collaborative team player with a transparent work approach
Nice to have
Knowledge of best practices for customer service
Experience with customer support platforms, such as Intercom and Zendesk.
Familiarity with blockchain mechanics, explorers (Etherscan, Worldscan) and lending protocols
Divine Research is an equal opportunity employer.